Responsible Gaming at Berriez Casino

At Berriez Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all of our players. We believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming framework is designed to give you the tools, knowledge, and support you need to stay in control at all times. Whether you're exploring the Berriez Casino menu for the first time or you're a returning player, we want your experience to remain positive and within your personal limits.

Our Commitment to Player Safety

We take our duty of care seriously. Here at Berriez Casino, we have implemented a comprehensive set of responsible gambling measures in accordance with our licence issued by the Kahnawake Gaming Commission (KGC) under licence number 01003. We operate under the governance of Ganadu Gaming Limited and work closely with Otso Operations Limited to ensure that our standards meet and exceed regulatory requirements. Our platform is designed with player protection built in from the ground up — not as an afterthought.

We recognise that for a small number of players, gambling can become problematic. That is why we actively promote awareness, provide self-management tools, and direct players toward professional support organisations when needed. At Berriez, we take pride in being a casino that genuinely cares about the wellbeing of every individual who visits our site.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. We encourage all of our players to regularly reflect on their gambling habits. At Berriez Casino, we want you to ask yourself the following questions honestly:

Do you spend more money on gambling than you originally planned?
Do you gamble to escape stress, anxiety, or personal problems?
Have you ever lied to family or friends about how much you gamble?
Do you find it difficult to stop gambling even when you want to?
Has gambling affected your work, relationships, or financial stability?
Do you chase losses by continuing to bet after losing?
Do you feel anxious, irritable, or restless when you are not gambling?

If you answered yes to one or more of these questions, we strongly encourage you to use our self-exclusion and limit-setting tools, or to reach out to a professional support service. Our Berriez Casino support team is available 24/7 via live chat to assist you.

Responsible Gaming Tools We Provide

We at Berriez Casino offer a range of practical tools to help you manage your gambling activity responsibly. These tools are available directly through your account settings and can be activated at any time:

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, we will not process deposits that exceed your chosen threshold. Please note that our minimum deposit is €10, and we encourage all players to set limits that reflect their personal financial situation.

Session Time Limits

We provide session time reminders to help you keep track of how long you have been playing. Setting a session limit is a simple and effective way to maintain healthy gambling habits and ensure gaming remains fun rather than compulsive.

Reality Checks

Our Berriez platform can send you periodic notifications reminding you of the time you have spent on site. These reality check alerts help you stay aware of your activity and make informed decisions about whether to continue playing.

Self-Exclusion

If you feel you need a break from gambling, we offer both temporary cool-off periods and longer-term self-exclusion options. During a self-exclusion period, you will not be able to access your Berriez Casino login or place any bets. We take self-exclusion requests seriously and process them promptly. To request self-exclusion, please contact us at support@berriez.com or via our 24/7 live chat.

Account Closure

If you wish to permanently close your account, we will action this request without delay. We will also ensure that you do not receive any further promotional communications from us, including information about the Berriez Casino bonus or any Berriez Casino bonus offers.

Protection of Minors

We do not permit anyone under the age of 18 to register or play at Berriez Casino. We actively verify the age of our players during the registration and KYC process, and we reserve the right to request age verification documentation at any time. If we suspect that a minor has accessed our platform, we will immediately suspend the account pending a full review.

We also encourage parents and guardians to make use of third-party parental control software to prevent underage access to online gambling sites. Tools such as Gamban, Net Nanny, and Cybersitter can help restrict access to gambling-related content on shared devices. Please note that there is no dedicated Berriez app or Berriez Casino app available for download — our platform runs entirely through a mobile-optimised browser, which makes parental control software particularly effective.

External Support Organisations

We believe that seeking help is a sign of strength, not weakness. If you or someone you know is struggling with gambling-related issues, we encourage you to contact one of the following organisations:

GamCare — www.gamcare.org.uk (UK players)
Gamblers Anonymous — www.gamblersanonymous.org
BeGambleAware — www.begambleaware.org
Peluuri — www.peluuri.fi (Finnish players)
Responsible Gambling Council — www.responsiblegambling.org (Canada)
Problem Gambling Foundation — www.pgf.nz (New Zealand)

Our Ongoing Responsibilities

At Berriez Casino, we continuously train our customer support team to identify signs of problem gambling and to respond with empathy and appropriate guidance. Our 24/7 live chat agents are equipped to assist players who raise concerns, and our email support at support@berriez.com is monitored around the clock. We also perform regular internal audits of player behaviour patterns to proactively identify accounts that may require intervention.

We are proud of the responsible gaming standards we uphold at Berriez Casino. Gambling should always be fun, and we are here to make sure it stays that way. If you have any questions about our responsible gaming policy or the tools available to you, please do not hesitate to reach out to our support team at any time.

Content updated: June 12, 2026